Privacy
Policy Statement
The Last•n•Last.com business creed, a statement explaining the services we provide
for our customers, is represented in every way that we do business today.
We always strive to give you such outstanding quality, value, service and
guarantee that may be worthy of your high esteem. Here at Last•n•Last.com, we take
this promise seriously and we firmly believe in your privacy and the security
of your personal information. We are committed to using any information you
give us in a responsible manner. You’re very important to us and we
want to provide you with a safe and secure online experience.
This Privacy Statement describes how we collect and use your information
and gives you choices as to how we use it. We suggest that you review this
Privacy Statement periodically as we may update it from time to time. This
policy was last updated on 04/07/03.
What information does
Last•n•Last.com
collect?
When you purchase from Last•n•Last.com or request a catalog, we collect information
that you volunteer such as your name, email address, postal address, phone
number and other information necessary to process your order or send you the
catalog.
We also collect the information you provide to us when you register for "My
Account", participate in a contest or sweepstakes promotion, fill out
a survey or questionnaire, or contact us. This will enable us to better serve
you in the future by allowing us to reference your history with us.
How do you use my information?
The information we receive allows us to tailor our product offer and improve
your shopping experience, making shopping easier and more enjoyable. It also
enables us to process your purchases, confirm your orders, customize the content
and layout of our pages, notify you about updates to our websites and products,
and provide you with marketing information.
The information you supply to us is added to our customer database. You
may receive periodic mailings from us about new products and services, discounts,
special promotions or upcoming events. If you do not want to receive such
mailings or telephone calls from us, please Click here
for contact information.
We periodically send you email about new products and services,
discounts, special promotions or upcoming events. If you do not wish to
receive such
emails in the future, please Click
here for contact information, or click the "unsubscribe" link
on any promotional email you receive from us. Please note: In order to process
your purchases
we may send you a confirmation email or we may contact you by mail or
telephone if we have questions about your order.
In some instances, we use third party companies to help us provide our
products and services to you, to assist us in managing customer information,
to fulfill promotions and to communicate with you. Some of these companies
are given access to some or all of the information you provide to us, and
some may use cookies on our behalf. These companies are contractually-restricted
from using your information in any manner other than in helping us to provide
you with the products and services available from Last•n•Last.com.
We may share information with governmental agencies or other companies assisting
us in fraud prevention or investigation. We may do so when: (1) permitted
or required by law; or, (2) trying to protect against or prevent actual or
potential fraud or unauthorized transactions; or, (3) investigating fraud
which has already taken place. The information is not provided to these agencies
or companies for marketing purposes.
For Our Customers Using the Internet:
What are ‘cookies’
and how does Last•n•Last.com use them?
A "cookie" is a small data file stored on your computer. At Last•n•Last.com,
we place a unique identifier in the cookie and use the cookie to connect your
computer with the information we store for you in our database. Some examples
of the data we store in our database includes your account preferences, items
added to your shopping cart, user-specific information on pages accessed,
and previous visits to our site. Through cookies we may: alert you to new
areas that we think might be of interest to you when you return to our site;
record past activity at our site; or, customize Web page content. Your information
is stored in a safe and secure database.
We recognize that you have a choice to refuse cookies. However, by choosing
to accept a Last•n•Last.com cookie you allow us to maintain the preferences stored
in your Last•n•Last.com "My Account" and process your order. If you choose
not to accept the cookie, purchasing is not possible on the Last•n•Last.com site.
If you are shopping Last•n•Last.com and are having difficulty adding
product to your shopping cart or completing your order, please check
your privacy settings
in your browser. If you do not wish to change your privacy settings to "Medium"
and you are currently using the "Medium High" or "High"
settings, you may choose to override your current cookie handling practices
for individual sites that you specify. If you prefer not to change your
privacy
settings or override your cookie handling practices, you can, as always,
place your order by phone at 1-800-426-8020.
How can I update or access
my information?
We provide you access to the following information if you send us an email,
call us or write to us:
- financial information (such as credit card account information)
- unique identifier information (customer number or password)
- transaction information (dates on which you made purchases, amounts and
types of purchases)
- contact information (name, address, phone number)
We evaluate each request and will reply in an appropriate manner and in
a form of communication that ensures the security of the information you have
requested. Click here for contact information.
How do I know my information
is secure?
We have appropriate security measures in place to protect against the loss,
misuse or alteration of information that we have collected from you so you
can feel comfortable and secure when shopping. We use industry-standard encryption
technologies when transferring and receiving your personal information. On
the Internet, when you see either a solid key icon or a locked padlock icon
at the lower portion of your browser window, this indicates that the site
is secured through Secure Sockets Layer (SSL). Pages requesting personal information
should always have one of these icons. If you do not see one of these icons,
please contact us to complete your transaction over the phone by calling 1-800-426-8020.
Children’s Policy
Last•n•Last.com does not seek to solicit information from anyone under the age of
thirteen (a "Child"). If a Child submits information to us and we
know that the person submitting the information is a Child, we will not use
it for any purpose. We will delete the information as soon as we discover
it and we will not disclose it to third parties.
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